Issue#1 Unable to connect to the gateway server (SBL-GEN-05009)
Environment：
OS:Solaris Sparc 11
Siebel Version: 16
Issue:
Siebel Gateway Configuration (2nd step of Enterprise Configuration) failed with below error.
Unable to connect to Gateway Name Server
Gaetway.log
NameServerLayerLog Error 1 000000024f4c19ce:0 2012-02-28 09:36:10 Unable to connect to the gateway server. GenericLog GenericError 1 000000024f4c19ce:0 2012-02-28 09:36:10 NSC - ErrCode 5009 SysErr 0 GenericLog GenericError 1 000000024f4c19ce:0 2012-02-28 09:36:10 (srvredit2.cpp (302) err=5009 sys=1) SBL-GEN-05009: Unable to connect to the gateway server.
SRBroker.log
2021 2016-06-10 15:28:50 0000-00-00 00:00:00 +0300 00000000 001 003f 0001 09 SRBroker 2097154 17496 1 /u01/SBA_81/siebsrvr/enterprises/SBA_81/xx/log/SRBroker_0002_2097154.log 16.0.0.0 [23057] ENU ServerLog LstnObjInherit 3 000328ad575a207c:0 2016-06-10 15:28:50 Inherited listening object for port 49173 ServerLog LstnObjPrivCreate 3 000328ae575a207c:0 2016-06-10 15:28:50 Created port 49183 for Server Request Broker DBCLog DBCLogError 1 000328ae575a207c:0 2016-06-10 15:28:50 [1076673536][ODBC Oracle driver][Oracle]ORA-01017: invalid username/password; logon denied GenericLog GenericError 1 000328ae575a207c:0 2016-06-10 15:28:50 (srbthrd.cpp (4035) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops) GenericLog GenericError 1 000328ae575a207c:0 2016-06-10 15:28:50 (srbmtsrv.cpp (86) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops) SrbLayerLog Error 1 000328ae575a207c:0 2016-06-10 15:28:50 Main Init fails GenericLog GenericError 1 000328ae575a207c:0 2016-06-10 15:28:50 (smimtsrv.cpp (1203) err=2097168 sys=0) SBL-SRM-00016: Unable to initialize the Database environment -- Unable to connect to DB (data ops) SmiLayerLog Error 1 000328ae575a207c:0 2016-06-10 15:28:50 Terminate process due to unrecoverable error: 2097168. (Main Thread)
Findings:
I found a Oracle doc for the same error which says host.conf file issue. By default the file host.conf, located in /etc/host.conf, has the “multi on” option set. This means Gateway Server will always have multiple IP address and must have this option set to ON.
Possible Solution#1:
As a workaround, we have to disable this multi host parameter.
- export RESOLV_MULTI=off
- Remove any previous installations from directory siebel_root/gtwysrvr/sys.
- Run commands:
cd /home/siebel/gtwysrvr/sys rm siebns* rm svc.gtwyns*
- Run the Siebel configuration Wizard.
Possible Solution#2
I tried this but it doesn’t worked for me. After hours, it turns out to be my silly mistake again. Error says that Unable to Gateway Name Server.So, there might have some Database connectivity issue. 🙂 🙂
I had installed Oracle Database Client 11.2.0 while Siebel 16 only supports Oracle Database Client 12c. Because of driver incompatibility ODBC not able to connect to database.
|
Siebel Application Server 16.0 has certifications with the following releases of Oracle Database Client.
Oracle Database Client 12.1.0.2.0 Oracle Database Client 12.1.0.1.0 |
I should have checked compatibility at the time of installation only.
Hope it can save bit of your time.
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