Issue#1 Siebel Gateway Configuration failed with error SBL-GEN-05009
Environment：
OS:Solaris Sparc 11
Siebel Version: 16
Issue:
Siebel Gateway Name Server Configuration failed with error. Please see the files for details.
Gateway Config failed with Error
Siebel.log
2021 2016-06-01 17:29:49 2016-06-01 17:29:49 +0300 0000000f 001 003f 0001 09 siebel 26438 1 /u01/SBA_81/gtwysrvr/log/siebel.log 16.0.0.0 [23057] ENU NameServerLayerLog Info 3 00000002574e6746:0 2016-06-01 17:29:49 1: CSSNSClient::CSSNSClient() successfully initialized, m_bNewLocking: True NameServerLayerLog Debug 5 00000002574e6746:0 2016-06-01 17:29:49 1: CSSNSClient::Lock(W), pMap.count:0, lockTime:0.001000 msecs, m_nLocks:1,m_tid:1 NameServerLayerLog Debug 5 00000002574e6746:0 2016-06-01 17:29:49 1: CSSNSClient::Lock(W), pMap.count:0, lockTime:0.000000 msecs, m_nLocks:2,m_tid:1 SisnTcpIp SisnSockDetail 4 00000002574e6746:0 2016-06-01 17:29:49 1: [TCPIP-client] socket() opened descriptor = 5 from 10.x.x.x:37513 to 10.x.x.x:2320 SisnTcpIp SisnSockDetail 4 00000002574e6746:0 2016-06-01 17:29:49 1: [TCPIP-client] Send() descriptor = 5 SisnTcpIp SisnSockDetail 4 00000002574e6746:0 2016-06-01 17:29:49 1: [TCPIP-client] Read() descriptor = 5 SisnapiLayerLog Trace 3 00000002574e6746:0 2016-06-01 17:29:49 1: [SISNAPI]: connection (0x47c8d0) got error code 1180663 NameServerLayerLog Error 1 00000002574e6746:0 2016-06-01 17:29:49 Unable to connect to the gateway server. GenericLog GenericError 1 00000002574e6746:0 2016-06-01 17:29:49 NSS - ErrCode 5009 SysErr 0 NameServerLayerLog Debug 5 00000002574e6746:0 2016-06-01 17:29:49 1: CSSNSClient::Unlock(W), pMap.count:0, lockTime:0.000000 msecs, m_nLocks:1,m_tid:1 NameServerLayerLog Debug 5 00000002574e6746:0 2016-06-01 17:29:49 1: CSSNSClient::Unlock(W), pMap.count:0, lockTime:6.132000 msecs, m_nLocks:0,m_tid:-1 NameServerLayerLog Debug 5 00000002574e6746:0 2016-06-01 17:29:49 1: CSSNSClient::Lock(W), pMap.count:0, lockTime:0.001000 msecs, m_nLocks:1,m_tid:1 SisnTcpIp SisnSockDetail 4 00000002574e6746:0 2016-06-01 17:29:49 1: [TCPIP-client] socket() closed descriptor = 5 from 10.x.x.x:37513 to 10.x.x.x:2320 GenericLog GenericError 1 00000002574e6746:0 2016-06-01 17:29:49 (srvredit2.cpp (302) err=5009 sys=0) SBL-GEN-05009: Unable to connect to the gateway server.
Findings:
I found a Oracle doc for the same error which says its a wizard bug but it should be fixed by now. As per doc,
- Check if Siebel Gateway Name Server configured properly
- if yes, then ignore this issue and go ahead with next configuration
- if not then check the “Set the Gateway Name Server system service to start automatically” option.
This error is happened when this is un-checked.
But it doesn’t works for me as this bug was raised for 8.1.19
Bug 18053000 : SIEBEL GATEWAY CONFIGURATION FAILED WITH ERROR SBL-GEN-05009.
Solution:
After hours of struggle I came to know that it’s user permission problem for me.
- Check if the User doing installation should have full admin rights
- After installation, check all folders should have full permission for SADMIN
- You can use below commands to change group or permission
Change Group chgrp -R oinstall /export/home/sadmin Change Owner chown -R sadmin /u01/SBA_81 Change Permission chmod -R 755 /u01/SBA_81
- Make sure that all parameters are set correctly in Users profile
# /etc/profile
#The profile that all logins get before using their own .profile.
PATH=/usr/bin:/usr/sbin:/u01/app/product/12.1.0.2/client_32;
export ORACLE_HOME=/u01/app/product/12.1.0.2/client_32;
export PATH=/u01/SBA_81/siebsrvr/bin:/u01/swse/bin:$ORACLE_HOME/bin:$PATH;
export LD_LIBRARY_PATH=/u01/SBA_81/siebsrvr/lib:/u01/swse/bin:$ORACLE_HOME/lib:/u01/swse/bin/libstcaswpi.so:/usr/lib:/usr/lib/sparcv9:/usr/X11/lib:/usr/X11/lib/sparcv9;
export NLS_LANG=American_America.UTF8;
export ORACLE_SID=xxxx;
export JAVA_HOME=/usr/jdk/instances/jdk1.7.0;
Hope it will help someone in need.
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