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Its always fun exploring new things.. 🙂
Finally Oracle released this Innovation Pack to replace HI applications. Here are the new features included in IP 2014:
Alerts & Alarms – used for immediate notifications and in the Siebel Calendar.
Attachments – now includes the ability to save directly to File System.
Barcode Toolbar – in Open UI, the barcode query capability is integrated with the Global Search and the New/Update scanning capability is provided in the relevant Views
Drag and Drop Feature – for Calendar this provides drag and drop of items from an applet onto Siebel Calendar. The Life Sciences calendar allows dragging a Contact record from a list applet onto the Siebel Calendar in order to create a Contact visit record.
Expression/Rules Designer – Design Time: Personalization business rules designer.
HTML Healthcheck – this feature checks browser compliance with the Open UI feature set
Hierarchy View – providing a hierarchical view of Accounts and Contacts
iHelp – Unstructured help is included in Open UI with the same functionality as in HI mode
Lock/freeze on list columns added for applets
Maps Integration – Mapping ability using Oracle Spatial available out of box.
Order to Cash – Siebel AIA Order to Cash features with Oracle Configurator in Customer Order Management
Product Configurator Administration, Product/Definition, Constraint (Rule) Builder has been added
Open UI Feature Innovations: Query on checkbox, Gantt Chart Resource Scheduler, Scheduler Administration View, SmartScript Designer, Siebel Anywhere, TAS Competitive Analysis, Siebel Web Engine (SWE) API, Web Services (Admin, inbound and outbound), Partner Portal (Quote / Order Home Pages), Smart Answer for Service
New redesigned User Interfaces: Customer Dashboard, eService, Chat, Product Configurator, Marketing and Loyalty, Web Commerce, Promotion Configuration
Catalog Browse with support for drag and drop functionality for adding products to the shopping carts
Find and Binocular Search also integrated into enhanced CTI Toolbar UI
Responsive Web Design framework, single Open UI framework for both Touch and Non-Touch devices.
New ‘Aurora’ UI theme that is responsive, fresh and modern
New Organization Analysis views in Open UI. Highlight and map influence linkages between key Contacts
Signature capture across all mobile devices
Contact Center Communication Panel. Allows Contact Center agents to streamline their daily communication tasks and improves overall productivity when interacting with customers through different channels.
Siebel Chat. New enhancements to the chat interface improve the customer experience and deliver insight to the chat agent.
Field Service. Barcode Scanning and Print invoice, highly sought after by service customers is now available in desktop and tablets
New Public Sector eService portal, predominantly in the form of a citizen service portal. The new portal uses the Open UI design and also includes Knowledge Management and Oracle Policy Automation capabilities, which can also be leveraged with all eService industry portals and not just for Public Sector.
Financial Services Mobility application. Slick Open UI mobile design now includes Rules Based Application Capture and Needs Analysis features as part of Mobile Relationship Management and New Account Origination. Need Analysis is built on an integration to Oracle Policy Automation. Contact 360 degree views, enable the omni channel user experience, with a timeline as a visual way to display interaction history.
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